2009 Corporate Responsibility Review
Sustainable, secure and supportive. As National Australia Bank navigated through the most challenging global financial environment since the Great Depression, we knew these qualities were important to our customers, our communities and our people.
In fact, it's these qualities, built upon a simple but steadfast belief in potential, that have enabled NAB to endure and prosper for over 150 years. Belief in potential motivates us to do the right thing. It underpins our approach to customers, informs our philosophy around employee development, and it sets the bar in terms of the way we connect with the communities in which we live and work.
This Corporate Responsibility Review looks back over the past 12 months but it does so with an eye to the future – because corporate responsibility only becomes truly meaningful when it is partnered with a long term view.
This year we led the industry on the issue of fees, abolishing overdrawn fees in Australia and New Zealand. We continued to actively foster inclusion through our microfinance programs and our first Reconciliation Action Plan; and we are helping young people realise their potential through programs such as Schools First, Better Buddies and Auskick.
We launched a ground-breaking Academy to support the personal and career development of our people. We stood by our communities in times of trouble such as the Victorian bushfires and Queensland floods.
These are some of our highlights, but this report also recognises the simple, unheralded everyday activities, like the 12,487 employee volunteer days that have helped support local communities.
To our customers, our nearly 39,000 employees, our shareholders and the thousands of communities in which we live and work, thank you for your continued support.
