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ABOUT THIS REPORT

This Annual Review includes financial summaries and information derived from the Company’s 2010 Annual Financial Report and 2010 Full Year Results Announcement. This document is not a concise report prepared under section 314(2) of the Corporations Act 2001. The Company has not prepared a concise report for the 2010 financial year. All figures quoted are in Australian dollars unless otherwise stated. A reference to ‘$’ is to an amount in Australian dollars and a reference to ‘£’ is to an amount in British pounds sterling. References to ‘nab’, ‘NAB’, the ‘National’, ‘National Australia Bank’ or the ‘Company’ are to National Australia Bank Limited ABN 12 004 044 937. The ‘Group’ refers to the National Australia Bank Limited and its controlled entities. All references are as at 30 September 2010 except where stated otherwise. Any references to changes (including an increase or decrease) relate to the previous year, unless otherwise stated.

Cash earnings $4.58 billion Dividend $1.52 per share Cash earnings growth 19.3% Return on equity 13.2% Tier 1 capital ratio 8.91%

Source: NAB 2010 Full Year Results Announcement

  • Note: Excludes Specialised Group Assets, Corporate Functions, Asia and distributions.

    Source: NAB 2010 Full Year Results Announcement

Customer complaints accross australian business -23% People emplogyee engagement +9 percentage points Investment in our communities $61.9 million

Source: NAB Internal

More information

  • HIGHLIGHTS
  • Continued to lend to business customers when the industry contracted its lending
  • Largest improvement in Personal Banking customer satisfaction, compared to other major banks
  • Achieved commitment of becoming carbon neutral in September 2010
  • Contributed 20,718 volunteer days to the community, a 66% increase from 2009
  • Over 8,500 microfinance loans written, taking the total number of loans to 15,445 since the program began in 2004
  • More than $5 million awarded to school–community partnerships through the Schools First program